As a regulated RICS firm, we have in place a CHP which meets the regulatory requirements. Our CHP has two stages. Stage one of the CHP gives our firm the opportunity to review and consider your complaint in full. Our firm will try to resolve your complaint to your satisfaction. If you are not happy with our response, you will have the opportunity to take your complaint to stage two. Stage two gives you, the client, the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS.

STAGE ONE

If you have spoken to us about your complaint, please put the details of your complaint in writing. We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint. Please send your written complaint to:

 

Mrs H Heywood
Homestead Consultancy Services Ltd
29 St Annes Rd West
LYTHAM ST ANNES
FY8 1SB
01253 640040
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www.homesteadcsl.co.uk

 

We will consider your complaint as quickly as possible and will acknowledge receipt of your complaint within 7 days. If we are not able to give you a full response, we will update you within 28 days.

 

STAGE TWO

If we are unable to agree on how to resolve your complaint then you have the opportunity to take your complaint to an independent redress provider, as approved by RICS Regulatory Board. We have chosen to use the following redress providers:

For Consumer clients: their Web site is www.theprs.co.uk and you could complete an online complaints or general enquiry form.  You can also call them between Monday and Friday between 9 and 5.30 or you can email or write to them with your complaint.  Their details are as follows-

 

  

 

Phone:

Email:

Post:

0333-321-9418

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Property Redress Scheme
Premier House
1st Floor
Elstree Way
BOREHAMWOOD
WD6 1JH

For Business to Business clients only:

RICS dispute Resolution Services
Surveyor Court
Westwood Way
COVENTRY
CV4 8JF
Phone: 0207 334 3806